F.A.Q About our Grillz Q: I don't have a credit card and would like to purchase items from your company. How do I go about ordering without using a credit card? DO YOU ACCEPT MONEY ORDERS?
Q: I don't have a credit card and would like to purchase items from your company. How do I go about ordering without using a credit card? DO YOU ACCEPT MONEY ORDERS? YES! We accept money order payments by mail. Simply decide on the product you would like from our website, add in the cost for shipping ($1 USPS, $9 DHL 3-day service, $16 2nd Day Air, or $35 Next Day Air) and mail a money order for the total amount to: HUSTLA GRILLZ Also include an index card/paper listing the product code for the item you would like, as well as your name, address, phone number and method of shipping you would like. Q: What is rhodium plating? Q: If my transaction was declined, why does there seem to be a charge to my account? Q: What quality are the cubic zirconia you use? Q: When I decide to order, how soon will you ship my order?
Q: What are your hours of operation? A: We are open from 10am to 7pm Central Time Monday through Friday. A: If an error was made on our behalf, we will gladly do what is necessary to right our wrong. However, the Grillz have a standard “no returns” policy due to the nature of the product, i.e. mouth jewelry. Our policy of not accepting returns for grillz protects not only our company, but our customers as well. By not accepting returns, every customer is assured that the product they receive has not itself be returned, refurbished, restocked and then resold and passed off as brand new. When you receive your product, you can know with 100% certainty that you are the first and only owner of that product. Q: I did not receive my package, what do I do? A: If the mistake was made by us, we will work hard to take care of you and earn your repeat business. If the address provided was not correct, or delivery was attempted multiple times and your package gets returned to us, a re-shipping fee will be assessed in order to re-ship the package. Q: I paid through Pay Pal, what should I do now? A: Once you have completed/submitted your Pay Pal payment, you MUST return to your order on HustlaGrillz to finalize it, via the “Return to Merchant’s Page” button. If you do not return to the HustlaGrillz website after submitting payment, your order will not show up in our system and your order processing will be delayed. NOTE: You will NOT receive a confirmation from HustlaGrillz w/ order number if you do not return to our page after paying through Pay Pal. You will simply receive a confirmation/receipt from Pay Pal for your payment. Q: I received my tracking number, but when I try to track my package, I keep getting a message "There is no record of that item. If it was mailed recently, information may not yet be available. Please try again later." Why do I keep getting this message? Q: Will grillz work with braces? A: It is not recommended that you use a grill with braces, due to the fact that the fitting/molding process may cause problems with brackets, etc.
Q: Are these grillz permanent? A: NO. These are removable grillz that go in and out as a retainer would or a football mouth guard.
Q: Can I eat, drink, and sleep with my grillz in? A: NO. These are for entertainment purposes and not practical use in any way shape or form.
Q: How long does shipping take? A: We offer several different shipping options. Shipping with USPS takes approx. 5 - 7 days for delivery. Expedited shipping available: 3-day (Ground), 2nd Day Air and Next Day Air.
A: Lukewarm water and a little soap. DO NOT run fingers hard over stones, or hold under hot warm. Focus cleaning on the silicone part the gets dirty from contact with teeth.
Q: How do I know the grillz will fit my teeth? A: The silicone fixing bars allow for a one-size-fits-all product to have a custom fit. The product is universal, but the fit is custom for your teeth and you fit them yourself in Just 5 minutes!
A: Each of our Hustla Grillz comes with a set of color instructions but the condensed version is: Bend the metal and the prongs to the shape of your teeth Microwave a cup of water for 1.5 minutes Use tweezers to dip grill, with silicone fixing bar set in back prongs, in cup of water until silicone is 95% clear Take grillz out of water and immediately put onto teeth HOLD IN PLACE w/out moving for 3 minutes Remove grill and dip in cup of cold water to set the mold
Q: Can I re-mold the grill if I mess up the first time? A: The silicone can be remolded 2 or 3 times before it starts to dissipate
Q: Will the grillz fit a young playa? A: The grillz may be a little too big if you are a young boi or if you have smaller teeth, but many grill-wearers decide to use bottoms as tops
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